Privacy Policy

Effective Date

Kannappa Memorial Hospital (“Hospital”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us by patients, attendants, visitors, employees, and website users.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when individuals interact with our healthcare services, hospital operations, and website.

This Privacy Policy is designed in accordance with applicable Indian laws, including:

The Digital Personal Data Protection Act, 2023 (DPDPA)
The Information Technology Act, 2000
The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Applicable healthcare regulations and medical confidentiality requirements

By accessing our website, visiting our hospital, booking appointments, or availing any of our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to:

Patients receiving medical care and treatment.
Family members, caregivers, and attendants.
Visitors accessing our website.
Individuals submitting enquiries, feedback, or appointment requests.
Employees, consultants, healthcare professionals, and job applicants.
Vendors, contractors, and service providers interacting with the hospital.

The policy applies to information collected through:

Hospital visits and registrations
Medical consultations
Diagnostic and treatment services
Online appointment systems
Website interactions
Email, telephone, and digital communications

2. Information We Collect

We collect only the information necessary for providing healthcare services, hospital administration, legal compliance, and operational purposes.

Personal Information

Full name
Date of birth
Age
Gender
Residential address
Email address
Mobile number
Emergency contact information

Medical and Health Information

Medical history
Clinical records
Diagnosis and treatment details
Laboratory reports
Radiology and imaging reports
Prescriptions
Surgical records
Discharge summaries
Follow-up records
Health insurance information

Financial Information

Billing details
Payment transaction information
Insurance claims and reimbursement records
Bank details where applicable

Employment Information

For employees and applicants:

Educational qualifications
Professional credentials
Employment records
Payroll information
Statutory compliance records

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system details
Website usage statistics
Cookies and analytics data

Sensitive Personal Data

Certain information collected by the Hospital, including medical records and health information, may constitute sensitive personal data and is processed only for legitimate healthcare, legal, and operational purposes.

3. Purpose of Data Collection

We use personal information for the following purposes:

Healthcare Delivery

Patient registration
Medical diagnosis
Treatment planning
Clinical care
Emergency services
Follow-up consultations
Telemedicine services

Hospital Administration

Appointment scheduling
Patient communication
Record maintenance
Quality assurance
Service improvement

Financial and Insurance Processing

Billing and invoicing
Insurance verification
Claims processing
Payment management

Regulatory Compliance

Compliance with healthcare regulations
Medical record retention
Government reporting obligations
Audit and legal requirements

Human Resource Management

Recruitment and onboarding
Payroll administration
Employee management
Statutory compliance

Research and Quality Improvement

Where permitted by law, anonymized or aggregated data may be used for:

Clinical research
Public health initiatives
Quality improvement programs
Healthcare analytics

4. Consent for Data Processing

By providing personal information to Kannappa Memorial Hospital, you consent to the collection, processing, storage, and use of your information for the purposes described in this Privacy Policy.

Where required by law, explicit consent will be obtained before processing sensitive personal data.

You may withdraw consent at any time, subject to legal, medical, and regulatory obligations that may require retention of certain records.

5. Information Sharing and Disclosure

We do not sell, rent, or commercially trade personal information.

Information may be shared only when necessary with:

Healthcare Providers

Treating doctors
Consultants
Diagnostic laboratories
Imaging centres
Referral hospitals
Other healthcare professionals involved in patient care

Service Providers

IT service providers
Payment processors
Insurance administrators
Medical software vendors

All service providers are required to maintain confidentiality and appropriate security safeguards.

Legal and Regulatory Authorities

Information may be disclosed where required by:

Courts of law
Government authorities
Public health agencies
Regulatory bodies
Law enforcement agencies

Such disclosures will be made only as required by applicable laws.

6. Data Security

Kannappa Memorial Hospital implements reasonable security measures to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

These measures include:

Secure information systems
Access controls and user authentication
Encryption where appropriate
Network security protections
Regular monitoring and audits
Employee confidentiality obligations

While we strive to maintain high security standards, no digital system can guarantee absolute security.

7. Data Retention

Personal information is retained only for as long as necessary to:

Provide healthcare services
Meet legal and regulatory obligations
Resolve disputes
Support operational requirements

Medical records are retained in accordance with applicable healthcare regulations and professional standards.

When information is no longer required, it will be securely deleted, anonymized, or archived as permitted by law.

8. Your Rights

Subject to applicable laws, you may have the right to:

Access

Request access to personal information held by the Hospital.

Correction

Request correction of inaccurate or incomplete information.

Erasure

Request deletion of personal information where legally permissible.

Withdrawal of Consent

Withdraw consent for processing where applicable.

Grievance Redressal

Raise concerns regarding the handling of your personal information.

Requests may be subject to verification and legal limitations.

9. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

Improve website functionality
Enhance user experience
Analyse website performance
Maintain website security

Users may control cookie settings through their browser preferences. Disabling cookies may affect certain website features.

10. Changes to this Privacy Policy

Kannappa Memorial Hospital reserves the right to update, revise, or modify this Privacy Policy at any time.

Any updates will be published on this page with a revised effective date. Continued use of our services or website after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us & Grievance Redressal

For questions regarding this Privacy Policy, personal data requests, or privacy-related concerns, please contact:

Privacy & Data Protection Officer
Kannappa Memorial Hospital

Website:
https://kannappamemorialhospital.com/

Email:
support@kannappamemorialhospital.com

We will make reasonable efforts to address privacy concerns and grievances in accordance with applicable laws and regulations.